Cancellation policy

At Marine Organics, we offer various purchasing options to suit your needs, including subscriptions and pre-orders. This policy outlines how you can modify or cancel these types of purchases.

General Cancellation Policy

You may cancel any standard order within 24 hours of purchase, provided it has not yet been fulfilled. If the order has already been processed and fulfilled, please contact our customer support team at mail@marineorganics.co.uk to discuss possible return or refund options as per our Returns Policy.

Subscriptions

When you subscribe to a product, you will receive recurring deliveries based on the frequency and duration you choose at checkout. Your payment details will be securely stored, and you will be charged for each delivery unless you choose to pay in advance.

• Auto-Renewal: Some subscriptions may automatically renew at the end of their term. If you wish to stop the renewal, you can cancel the subscription at any time.
• Managing Your Subscription: You can modify or cancel your subscription anytime. Links to manage your subscription are included in your order confirmation emails, allowing you to update your preferences or cancel deliveries.

For more details on returns and refunds, please see our Returns Policy.

Pre-orders

When purchasing a pre-order, you're reserving an item that is either out of stock or upcoming in our inventory. We may collect no payment or a partial deposit at the time of checkout, and store your payment details to process the remaining payment once the item is available.

• Cancellation Policy: You can cancel any pre-order that hasn’t been fulfilled. However, if the order has already been processed and fulfilled, you won’t be able to cancel but can request a refund or exchange under our Returns Policy.

Try Before You Buy

As a supplement brand, Marine Organics currently does not offer 'try before you buy' options.

For further assistance, feel free to contact our support team at mail@marineorganics.co.uk.